- Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 20% OFF or more are non-returnable, non-refundable and FINAL SALE. These items CANNOT be returned for a refund, store credit or be exchanged. You will be responsible for paying for shipping back to you if you return an item with a discount over 20%.
- There are no exchanges or returns on bralettes or silicon freebras.
EXCHANGES
Due to the high volume of orders we receive, we cannot do exchanges. If you are unhappy with the size or color and interested in an exchange, please re-order your desired item online and then simply return your original item for a refund.
DEFECTIVE
If you received defective merchandise, please contact our customer service department at info@threadlust.com within two business days so we can correct the issue.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
We are not responsible for failure to pay attention to washing instructions on garments.
3 STEP RETURN PROCESS
1.) Re-box or package your new, unworn and tagged items along with a note containing your order number.
2.) Send your package to our warehouse at:
ATTN: THREADLUST
4357 N 66th Street
Scottsdale, AZ 85251
3.) Wait patiently! It takes our team 2-3 business days after receiving your package to issue your refund!
RETURN POLICY EFFECTIVE FEBRUARY 2ND, 2016
SALES:
Sale prices cannot be retroactively applied. We try to inform customers a few hours in advance when a sale is going to happen. If an order is placed before the sale begins, we cannot refund the difference of the sale item.